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Salesforce Administrator

Summary

The Salesforce Administrator will manage and maintain Salesforce CRM, ensuring the system is running efficiently and effectively to meet the business needs.

The individual will be responsible for configuring Salesforce, implementing new features, maintaining system health, and providing user support.

As a certified Salesforce Administrator, the candidate will be a subject matter expert in Salesforce platform capabilities and assist in continuous improvements and customizations to maximize business outcomes.

Key Responsibilities:

1. Salesforce Configuration & Customization
  • a. Configure and customize Salesforce platform to support business processes.
  • b. Create and manage user profiles, roles, permissions, and security settings.
  • c. Design and implement custom reports, dashboards, and workflows to provide actionable insights.
  • d. Develop and maintain custom fields, objects, page layouts, and record types.
  • e. Create and modify process automation solutions (e.g., workflow rules, process builder, and flows).
  • a. Provide ongoing support to end-users, troubleshooting system issues, and resolving requests.
  • b. Train new users and ensure they are equipped to use Salesforce effectively.
  • c. Document procedures, best practices, and user guides to enhance internal training resources.
  • d. Conduct regular user feedback sessions to gather input for system improvements.
  • a. Perform regular data quality checks and ensure data integrity is maintained.
  • b. Import, export, and update data within Salesforce using data loader or other tools.
  • c. Ensure smooth integration between Salesforce and other systems (ERP, marketing automation tools, etc.).
  • d. Manage data migration, both inbound and outbound, as required by business needs.
  • a. Monitor system performance and troubleshoot any issues related to platform functionality.
  • b. Implement and manage security best practices, including access control, data security, and encryption.
  • c. Keep up to date with Salesforce releases and apply relevant updates and patches.
  • d. Stay informed about Salesforce new features, tools, and best practices.
  • a. Work with cross-functional teams (Sales, Marketing, Service, IT) to understand business requirements and translate them into Salesforce solutions.
  • b. Manage Salesforce projects from initiation to delivery, ensuring timely and efficient execution.
  • c. Collaborate with Salesforce developers for advanced customizations and integrations.
  • d. Assist in the development and execution of test plans for system updates and releases.
  • a. Enforce best practices in data governance, security, and configuration management.
  • b. Maintain thorough and accurate documentation of configurations, processes, and system changes.
  • c. Contribute to the creation of governance models and ensure system upgrades are in line with company policies and standards.
  • a. Design, develop, and maintain dashboards, reports, and analytics for different departments.
  • b. Analyze data trends and offer insights to help drive decision-making.
  • c. Create ad hoc reports and provide insights into system usage, performance, and user adoption.

Qualifications:

Education
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience.
  • Salesforce Certified Administrator (ADM 201) certification is required.
  • Additional Salesforce certifications (e.g., Advanced Administrator, Sales Cloud, Service Cloud) preferred.
  • Minimum of 3-5 years of hands-on experience as a Salesforce Administrator.
  • Proficient in Salesforce configuration, including creating objects, fields, workflows, process automation, and reports.
  • Solid understanding of Salesforce security model (profiles, roles, permission sets, etc.).
  • Experience with Salesforce data management tools (Data Loader, import/export).
  • Prior experience with Salesforce integrations is highly desirable.
  • Knowledge of Salesforce Lightning and Classic UI.

Benefits:

  • Health Insurance
  • Group Life Insurance
  • Paid time off
  • Bonuses and incentives

Apply For The Job

Submit your up-to-date resume and cover letter below. Your cover letter should highlight your relevant experience and explain why you're interested in joining our team. Looking forward to reviewing your application!

Have any questions?

If you have any questions or concerns, please contact our Human Resources department. Our team will be happy to assist you with any questions you may have.

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